Graduate Teaching Assistant 

Virginia Tech, Falls Church, VA 

January 2016 - May 2017

 

• Developed a Graduate Assistant operational training guide which outlined eCommerce site procedures for onboarding process

• Modified the design concept for the VT MBA Student eCommerce textbook website:

• Consolidated data on user needs, constructed design based on survey results, presented concept to stakeholders to secure approval, integrated stakeholder requirements, monitored project and deliverable timelines with MS Project

• Created WordPress blog to market VT MBA study abroad trips with composed blog content, scheduled posts, and managed publishing

• Analyzed data and created a cost benefit analysis resulting in 83% reduced transportation time while increasing project revenue

• Oversaw 2-3 MBA classes per semester through Virginia Tech’s learning management system

• Identified exercises and optimized learning by correlating weekly lecture material with class curriculum

 

 

Marketing Coordinator

Clarendon Animal Care 

December 2015 - August 2016  

 

• Managed social media accounts on Facebook, Instagram, and Twitter using Hootsuite

• Marketed external public relations events through engagement on social media, compiled email campaigns, and designed advertisements

• Increased client engagement exceeding 500% in 8 months through targeted marketing to current and prospective clients

• Planned and coordinated fundraising events with local business partners raising donations exceeding $500 a month for local animal shelters

• Solidified on-going community relationships by organizing the annual Open House which drew 175+ clients and prospective clients

• Executed AR processes, aggregated 30+ day overdue balances, resolved disputes with clients, and sent 90+ day balances to collection agency 

• Trained team of ~20 people to manage and execute clinic under OSHA compliance

 

 

Clinic Coordinator & Veterinary Assistant 

Cherrydale Veterinary Clinic  

August 2013 - November 2015

 

• Identified, streamlined, and taught teams to integrate process improvement techniques 

• Implemented onboarding training procedures that were tailored to the clinic specific training programs for new hires:

• Outlined training manual, scheduled onboarding dates, and fostered effective employee adoption

• Leveled purchasing, established restocking levels, and prepared monthly inventory reports for clinic medications and supplies

• Established and implemented updated inventory management policies and procedures which decreased annual costs exceeding $14,000

• Presented management with new processes and a cost benefit analysis that decreased annual biohazard waste disposal fees exceeding $98,000

• Led a complete website redesign, managed the design firm, provided feedback over drafts, and wrote content for the website